Customer Service
FAQs
Fastwyre now powered by Swyft Fiber FAQ’s
You may have heard that Swyft Fiber, a leading provider of high-speed fiber broadband, has acquired Fastwyre’s Louisiana, Alabama, and Texas fiber internet network.
No, your internet service will not be interrupted due to the transition. If any planned maintenance is required in your area, we will notify customers in advance.
No, your current rate will not change during the period.
No, your service plan will not change during the period.
At this time, please continue to make payments as you do today. Once the transition to Swyft Fiber is complete, customers will be notified of changes to the remittance address or may make payments via the online payment link https://customer.swyftfiber.com.
At this time, please continue to make payments as you do today. Beginning August 3, 2026, customers will have several payment options, including checks, ACH bank draft and all major credit cards via the online payment link https://customer.swyftfiber.com. All accepted payment methods will be listed clearly on customer invoices.
Most payment methods will transfer automatically, but for security reasons, some payment methods may not. If the information does not fully transfer, Swyft Fiber will notify customers with clear instructions for setting up secure payment methods.
Yes, customers will maintain their current contracts during the period. Customers will be given advance notice if there are contract changes in the future.
Good news! Your account information will not change.
At this time, you can access your account as you normally do. Beginning August 3, 2026, customers can access and manage their accounts without any disruption to service at https://customer.swyftfiber.com.
For the fastest response, customers can contact customer support via https://customer.swyftfiber.com. Beginning August 3, 2026, you may contact customer service toll-free at (855) 804-8990.
Most customers will not need to replace their current modem or router.
Once the transition is complete Swyft will evaluate all current offerings and potentially make future adjustments.
Swyft Fiber will maintain, and in many cases improve, internet service, including speed, reliability and overall network performance.
For the fastest response, customers can contact customer support via https://customer.swyftfiber.com. Beginning August 3, 2026, you may contact customer service toll-free at (855) 804-8990.
Local technicians and service teams are available in each of Swyft Fiber’s service areas with storefronts and/or local offices in many markets. A full listing of Swyft’s locations is available at SwyftFiber.com and by calling customer service at (833) 968-3720.
Swyft Fiber believes everyone deserves access to fast, reliable fiber internet service. This acquisition expands their services, bringing additional resources and improved service reliability to customers in previously underserved areas. The acquisition supports Swyft Fiber’s mission to bridge connectivity gaps by delivering reliable, future-ready fiber infrastructure to more homes and businesses. As Swyft Fiber integrates and upgrades the existing infrastructure, customers in the newly acquired service areas can expect enhanced network performance, increased reliability and, in some cases, faster internet speeds
Yes, Swyft Fiber aims to be an active local partner through community engagement, workforce development and support for initiatives that improve connectivity and quality of life. Specific programs and sponsorships will vary by market and will be communicated locally.
