Effective Date: October 1, 2024

At Fastwyre now powered by Swyft Fiber (“Fastwyre now powered by Swyft Fiber”, “we”, “us” or “our”) we respect your privacy and are committed to protecting it through our compliance with this policy. This policy applies when you visit the website www.fastwyre.com and other websites that link to this policy (the “Sites”) and when you subscribe to access any of our voice, Internet, video, customer support or other telecommunication, information or other services (the “Services”) for both personal and business use. This policy only applies to Fastwyre now powered by Swyft Fiber Sites and Services.  This policy describes our practices for collecting, using, maintaining, protecting, and disclosing personal information.

This policy applies to information we collect:

• Directly from you when you visit our Sites or subscribe to our Services;
• Automatically when you use our Sites or Services; and
• About you from other sources.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by a third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Sites.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Sites or our Services, you agree to this policy. This policy may change from time to time. Your continued access to or use of our Sites or our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect About You and How We Collect It

• Information We Collect Directly from You

We collect your name, contact information, financial, payment, or billing information, and other information that you choose to provide to us when you visit our Sites, join our email list, contact us, create an account, apply for or subscribe to our Services, or interact with us for other purposes.  We may also ask for other information such as log-in information for your account, date of birth, Social Security number, or driver’s license number to authenticate your identity or if a credit check is needed. We may collect information from the subscription process even if you do not end up subscribing.

• Information We Automatically Collect when you use our Sites or Services  

When you visit our Sites, we automatically collect technical information such as the type of browser you are using, your IP (Internet Protocol) address, your activities on the Sites, the type of device you are using, the time and date of your visit, your zip code, and other information we collect through cookies and similar technology. We may collect this information on our own or by using suppliers like analytics service providers. To learn more about the ways we use this information and the choices available to help you protect your privacy, please review the sections of this policy regarding your privacy choices.

When we provide our Services, we may automatically collect information about how the Services are used. For example, if you use our voice services, we may log dates, times, and the telephone numbers of calls made from your account. When you use our Internet services, we may collect technical information about Internet usage, such as the IP address and the access volume, activities, and times. We may also gather technical details from the device you use to connect to the Internet, such as the number and types of devices connected to your home network and whether your devices are connected via Wi-Fi or other technology.

• Information We Collect About You from Other Sources

When you use our Services, we may collect information about you from consumer reporting agencies if we need to check your credit history before we can open your account. We may also get contact information from marketing companies and may combine the information we get from other sources with information we collect ourselves.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To respond to your questions when you contact us and to provide customer and technical support;
• To provide you with information, products, or Services that you request from us or subscribe to (including setting up your account);
• To provide you with notices about your account or subscription, including expiration and renewal notices;
• To carry out our obligations and enforce our rights arising from any contracts or subscriptions entered into between you and us, including for billing and collection;
• To operate, personalize and improve the Sites and Services;
• To send updates and offers to you about our Sites and Services;
• To comply with the law;
• To present our Sites and their contents to you, and to allow you to participate in interactive features on our Sites;
• In any other way we may describe when you provide the information;
• To fulfill any other purpose for which you provide it; and
• For any other purpose with your consent.

We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please notify us by calling Fastwyre now powered by Swyft Fiber at (855) 804-8990. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

Certain information we collect through our Services is subject to legal restrictions on sharing. Please see the Customer Proprietary Network Information (CPNI) section of this policy for more information. When the law allows, we may disclose personal information that we collect or you provide as described in this policy:

• To contractors, service providers, and other third parties we use to support our business, and to market and operate our Sites and Services;
• To consumer reporting agencies in some cases, such as when an account is in collections;
• To our subsidiaries and affiliates;
• With other carriers and service providers, when required by law, when you have provided permission, to help them provide and bill for services, or when we suspect fraud, harassment, threats, or similar activity;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Fastwyre now powered by Swyft Fiber’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Fastwyre now powered by Swyft Fiber about the users of our Sites and Services is among the assets transferred;
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• To enforce or apply our policies, terms of use, terms of Services and other agreements (see https://fastwyrebyswyft.com/legal-information/), including for billing and collection purposes;
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Fastwyre now powered by Swyft Fiber, our customers, or others;
• To fulfill the purpose for which you provide it;
• For any other purpose disclosed by us when you provide the information; or
• With your consent.

When you use our voice services, we may also disclose information about you, such as your name and phone number, to third parties through call-identifying features, like Caller ID. Additionally, for voice services, we may be required by law to share your name, address, and phone number with third parties like directory assistance providers and emergency service providers. You can block or limit some of this sharing. For more information, see Choices About How We Use and Disclose Your Information.

We may share information from the Sites and Services from which identifying information has been removed so that it does not identify you personally to provide metrics reports to our business customers and service suppliers or with advertising and other companies to deliver or assess the effectiveness of advertising and marketing campaigns. Such data is sometimes called de-identified or aggregated because personal identifiers have been removed from de-identified data and aggregated data has been combined with other data in summary form so it cannot be used to personally identify you.

Third Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Sites are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Sites. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Sites may then be inaccessible or not function properly.
• Disclosure of Your Information for Third Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by calling Fastwyre now powered by Swyft Fiber at (855) 804-8990.
• Promotional Offers from the Company. If you do not wish to have your email address/contact information used by Fastwyre now powered by Swyft Fiber to promote our own or third parties’ products or services, you can opt-out by calling Fastwyre now powered by Swyft Fiber at (855) 804-8990. If we have sent you a promotional email or text message, you may send us a return email or message asking to be omitted from future email or text distributions.
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by calling Fastwyre now powered by Swyft Fiber at (855) 804-8990.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

When we provide traditional voice services (non-VoIP), you have each of the choices listed below.  Please call Fastwyre now powered by Swyft Fiber at (855) 804-8990 if you would like to make any of these choices.

• You can choose to have a non-published telephone number. A non-published number will not be printed in telephone directories and Directory Assistance operators will not provide the number to callers requesting it.
• You can choose to have a non-listed telephone number. A non-listed number will not be printed in telephone directories but will be provided through Directory Assistance.
• If you choose to be listed in a directory, you may limit the information that will be included.
• Please note that we are required to give customer information, regardless of non-published or non-listed status, to directory publishers for directory deliveries and to directory assistance providers. Also, non-published or non-listed status does not impact our legal responsibilities to provide information to law enforcement pursuant to a lawful request.

Customer Proprietary Network Information (CPNI)

This section gives you more information about how we collect, use, and share Customer Proprietary Network Information (CPNI) related to our voice services. Under federal law, you have a right, and we have a duty, to protect the confidentiality of CPNI. We have implemented policies and procedures to help ensure our compliance with the CPNI rules adopted by the Federal Communications Commission (FCC), and we perform ongoing reviews of our compliance. We also certify our compliance with applicable CPNI rules to the FCC annually. The bottom line is that we do not intentionally use, access, or disclose your CPNI to affiliates or third parties without your permission, except as allowed under the FCC’s rules or other applicable law. 

CPNI is information that relates to the quantity, technical configuration, type, destination, location, and use of the voice services we provide to you as our customer and includes information about what voice services you subscribe to, how you use them, and the bills you get. CPNI does not include our published directories that may include your name, address, or telephone number, and this section does not apply to our directories.

• How does Fastwyre now powered by Swyft Fiber use and share CPNI?

We use CPNI primarily to provide services to you, including to:

• Bill and collect for our services and process payments;
• Set up your account and provide our services;
• Market our services that are similar to services you already use; and
• Fix a service issue, provide customer support, and troubleshoot.

To provide our services, we may share CPNI with our affiliates and with third party service providers. In addition, we share CPNI with other third parties, such as law enforcement, to comply with the law, protect our rights, and protect both our customers and users of other carriers’ services.

We will share your CPNI with you upon request after verifying your identity. Fastwyre now powered by Swyft Fiber may use, share, and allow access to CPNI in other ways, with your approval, as explained in other parts of this policy.

• What are Your Rights Regarding your CPNI?

Under the law, you have certain rights related to your CPNI. In some cases, we must ask for your approval before we can use, share, or allow access to your CPNI. This is called an “opt in” approval. When we ask for this approval, we will tell you how we want to use, share, or allow access to your CPNI, and who we will provide your CPNI to, if you approve.

You also have the right to “opt out” of our use of CPNI to market types of communications service(s) to you that you are not already using, and our sharing of CPNI with our agents and affiliates to do this marketing. For example, if you use our local voice services, we might use your CPNI to market our long-distance voice services to you, unless you choose to opt out.

• How to opt-out of use of your CPNI?

You can opt out by calling us at (855) 804-8990.

Your choices will apply until you change them, and you can change your mind at any time by calling us at (855) 804-8990.

Opting out of our use and sharing of CPNI for marketing purposes will not affect how you can use our services that you subscribe to, but if you do not opt out then we can offer you more services to meet your communications needs. If you do opt out, we may still market to you, but the marketing will not be based on your CPNI.

• What are the Rules about accessing my CPNI?

Calls to Fastwyre now powered by Swyft Fiber’s Customer Service:

When a call is made to the Fastwyre now powered by Swyft Fiber Customer Service line, a caller must be authenticated prior to receiving any CPNI information. The customer must be able to authenticate by: (1) calling the customer back at the number of record on the account; or (2) sending the information via postal service to the address of record on the account. The call center representative will not be able to discuss any details of CPNI over the phone unless the caller provides the specific call details during the customer-initiated telephone call without Fastwyre now powered by Swyft Fiber assistance.

In Person Access to Account Information:

Customers seeking in person access to their account need to have a valid Government-issued photo ID, and the name on that identification matches the name of the account holder.

Online Access to Account Information:

Customers seeking online access to their account must have their account username, password and responses to certain backup authentication questions that do not use or include biographical or account information established before they are granted access.

• What About Business Accounts and CPNI?

Where Fastwyre now powered by Swyft Fiber and a business have a contractual relationship, and the business has access to a dedicated account representative, the authentication processes used by the parties may be different and notifications may not be sent. Customers seeking online access to their account must have their account username, password or security access code established before they are granted access. Otherwise, our practices with respect to CPNI access and required notifications remain the same.

Business accounts may also have designated authorized users. The primary account holder may designate other authorized users to access and manage the account.

Data Security

We take the security of our customer information seriously. We do several things to protect it:

• We have administrative, physical and technical controls to safeguard it.
• We train our employees in the importance of protecting it.
• We require businesses that act on our behalf and have access to our information to keep information about you confidential and secure.

Like most companies, while we have security measures and policies in place to protect against the unauthorized access, misuse and disclosure of information under our control, we cannot guarantee that your information will never be disclosed in a manner inconsistent with our policies and practices or that our safeguards will prohibit all attempts to defeat these measures.  In addition, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Children Under the Age of 13/16

Our Sites and Services are intended for a general audience and are not directed to children less than 13 years of age. Fastwyre now powered by Swyft Fiber does not collect personal information as defined by the U.S. Children’s Online Privacy Protection Act (“COPPA”) in a manner that is not permitted by COPPA.

Changes to Our Privacy Policy

We will update this policy when necessary to reflect changes in our information practices, to reflect feedback we receive and as necessary to keep it accurate and complete. When we post changes to this policy, we will revise the date at the beginning of this policy. We encourage you to visit this page from time to time to learn about any updates.

Contact Information

If you have questions, comments or concerns about this policy and our privacy practices, contact us at:

privacy@localhost

or

Fastwyre now powered by Swyft Fiber
Privacy Officer
3838 N. Causeway Blvd, Suite 2900
Metairie, LA 70002